TOTAN - Technical Support in the United States

We want every Pedretti customer to have a clear and effective way to get technical assistance.

For customers in the United States, we recommend following these support channels depending on the type of issue.

1. Contact Your Distributor First

For general assistance, we always recommend contacting the distributor you purchased your game from as your first point of support.

Your distributor can help with many common issues, including:

• Basic troubleshooting
• General pinball problems
• Adjustments and setup
• Maintenance questions
• Useful tips and simple fixes

Many issues can be identified and resolved quickly at this level.

2. Open a Pedretti Support Ticket

For more specific problems related to your Pedretti game, please open a support ticket with our Customer Support team.

Using a ticket allows our technicians to:

• Review the problem directly
• Request additional information, photos or videos if necessary
• Keep track of the issue
• Follow the case through to resolution

For game-specific technical problems, this is the best way to communicate directly with the Pedretti support team and maintain a complete history of the case.

3. Direct Technical Support in the United States

Starting with Tales of the Arabian Nights Remake, Pedretti customers in the United States also have access to an additional and extremely important level of technical support.

Lloyd Olson collaborates directly with Pedretti for technical support in the U.S.

Lloyd is one of the most experienced and respected pinball technicians in the United States, with decades of hands-on experience in the industry.

Contact Lloyd Olson

Email:
help@pinball.help

Internet Phone:
952-466-6364
You can leave a voice message. This number does not accept text messages.

Text Messages / Cell Phone:
952-219-3352

When contacting Lloyd, please provide as much information as possible about the game and the issue you are experiencing.

Visit SS Billiards

If you are in Minnesota, you can also visit Lloyd at SS Billiards in Hopkins, Minnesota.

In addition to receiving expert technical assistance, it is a great opportunity to visit one of the most well-known pinball locations in the area and play some of the fantastic games available there.

Which Support Channel Should I Use?

For general pinball questions or simple problems, contact your distributor first.

For specific Pedretti game or software-related issues, open a Pedretti Support ticket.

For technical assistance in the United States, particularly when direct hands-on expertise is required, you can also contact Lloyd Olson.